How To Open A Facilities Ticket

Purpose: The goal is to learn the process of creating and submitting a facilities request.

Step 1:

Navigate to Service Channel

Step 2:

After using Roboform to gain access to the login credentials for the Service Channel, Click LOGIN

Step 3:

Begin filling the Full Name/Title Field. For the Title, please state the reason for the ticket. For example: "Veronica Martinez/Banner"

Step 4:

Click the "Please choose an area" field.

This will identify where the matter must be addressed.

Step 5:

In Problem Type, select Please Choose a type.

Step 6:

In Equipment, select Please choose equipment

Step 7:

In Number of contact, put the phone number you can be reached at (Office Phone).

Step 8:

In Problem Code, select Please choose a problem code. (This updates depending on the Problem Type & Equipment Selection from Step 6)

Step 9:

Once Problem Code has been selected, click Next.

Step 10:

Fill out the Troubleshooting Tip Field. This refers to answer the tip listed above the text box.

Once completed, click Next.

Step 11:

Before submitting, click on Add Attachments in order to upload photos related to your submission. Once done, select Submit.